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OVERVIEW OF COMPLAINTS FOR 2004
In 2004 there were 135 complaints filed with The Renal Network. The numbers below include the number of times the concern was mentioned as either a primary or secondary concern. Therefore, the number of concerns may be more than the number of complaints. The percentage is based on the total number of complaints and gives the percentage of the time that a specific concern was mentioned in all of the complaints.
| Concern | Times Mentioned |
Percent | |
|---|---|---|---|
| Abusive | 3 | 2.2 | |
| Disch/Trans | 26 | 19.3 | |
| Environment | 6 | 4.4 | |
| Inform | 7 | 5.2 | |
| Prof Ethics | 4 | 2.9 | |
| Reimb/Fin | 4 | 2.9 | |
| Staff Rel | 41 | 30.4 | |
| T/QOC | 56 | 41.5 | |
| Transient | 9 | 6.7 | |
| Other | 41 | 30.4 | |
OVERVIEW OF GRIEVANCES FOR 2004
There were 7 grievances filed in 2004.
Including primary and secondary concerns, the categories of new grievances for 2004 were as follows and the percentages are based on the number of times a concern was mentioned in the 7 grievances.
| Concern | Times Mentioned |
Percent |
|---|---|---|
| T/QOC | 5 | 71.4 |
| Transient | 1 | 14.3 |
| Other | 2 | 28.6 |
OVERVIEW OF FACILITY CONCERNS FOR 2004
The Renal Network logged 147 facility concernsin 2004. Including primary and secondary concerns, the categories of facility concerns for 2004 are listed below with the number of times each concern was mentioned (a facility could list more than one concern). The percentages are based upon the number of times the 147 facilities voiced one of the specific concerns:
| Concern | Times Mentioned |
Percent |
|---|---|---|
| Abusive | 28 | 19.0 |
| Disch/Trans | 68 | 46.3 |
| Disruptive | 28 | 19.0 |
| Inform | 5 | 3.4 |
| NonCompl | 41 | 27.9 |
| Prof Ethics | 3 | 2.0 |
| Reimb/Fin | 8 | 5.4 |
| Staff Rel | 2 | 1.4 |
| Tech Asst | 12 | 8.2 |
| T/QOC | 3 | 2.0 |
| Other | 29 | 19.7 |
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The Renal Network - 911 E. 86th Street, Suite 202, Indianapolis IN 46240 |
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