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Home -> Patient Services -> Complaints and Grievances -> 2003 Complaints and Grievances Trends

 Complaints and Grievances Trends For 2003
OVERVIEW OF COMPLAINTS FOR 2002

OVERVIEW OF COMPLAINTS FOR 2003

 In 2003 there were 95 complaints filed with The Renal Network.  The numbers below include the number of times the concern was mentioned as either a primary or secondary concern. Therefore, the number of concerns may be more than the number of complaints. The percentage is based on the total number of complaints and gives the percentage of the time that a specific concern was mentioned in all of the complaints.

Concern

Times Mentioned

Percent

 

 

 

Treatment/Quality of Care

52

55

Staff related

34

36

Discharges

15

16

Other

12

13

Physical Environment

10

11

Reimbursement/Financial

5

5

Professional Ethics

2

2

Information

1

1

Abusive

1

1

 

OVERVIEW OF GRIEVANCES FOR 2003

 There were 7 grievances filed in 2003. There were an additional 8 cases that were carried over from 2002 and resolved in 2003. There were no cases opened at year’s end.

 Including primary and secondary concerns, the categories of new grievances for 2003 were as follows and the percentages are based on the number of times a concern was mentioned in the 7 grievances.

Concern

Times Mentioned

Percent

Staff-Related

5

71

Treatment/Quality of Care

5

71

Physical Environment

2

29

Reimb/Finanacial

1

14

Abusive

1

14

 

 

OVERVIEW OF FACILITY CONCERNS FOR 2003

 The Renal Network logged 133 facility concerns. Including primary and secondary concerns, the categories of facility concerns for 2003 are listed below with the number of times each concern was mentioned (a facility could list more than one concern). The percentages are based upon the number of times the 133 facilities voiced one of the specific concerns:

Concern

Times Mentioned

Percent

 Discharge

61

46

Disruptive

35

26

Non-compliant

30

23

Abusive

19

14

Information

16

12

Other

15

11

Professional Ethics

7

5

Reimb/financial

7

5

Trtment/Quality of care

6

4

Staff related

1

1

 

 

 

 

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