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Home -> Patient Services -> Complaints and Grievances -> 2002 Complaints and Grievances Trends

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 Complaints and Grievance Trends for 2002

 

OVERVIEW OF COMPLAINTS FOR 2002

 

 

In 2002 there were 92 complaints filed with The Renal Network. Including primary and secondary concerns, the categories of complaints for 2002 were:

 

Concern

Times Mentioned

Percent

 

 

 

Treatment/Quality of Care

58

63

Staff related

42

46

Information

16

17

Discharges

12

13

Professional Ethics

6

7

Reimbursement

4

4

Other (facility changes)

1

1

Pre-ESRD Inquiry

1

1

Transient

1

1

 

OVERVIEW OF GRIEVANCES FOR 2002

 

There were 16 grievances filed in 2002. There were an additional 5 cases that were carried over from 2001 and resolved in 2002. There are 5 cases that remained open at year’s end.

 

Including primary and secondary concerns, the categories of grievances for 2002 were:

 

Concern

Times Mentioned

Percent

 

 

 

Staff-Related

11

69

Treatment/Quality of Care

8

50

Discharges

7

43

Physical Environment

5

31

Professional Ethics

3

19

Transient

1

6

 

OVERVIEW OF FACILITY CONCERNS FOR 2002

 

The Renal Network logged 82 facility concerns. Including primary and secondary concerns, the categories of facility concerns for 2002 were:

 

Concern

Times Mentioned

Percent

 

 

 

Discharge *

45

55

Information

27

33

Disruptive

16

20

Treatment/Quality of care

12

15

Non-compliant

11

13

Abusive

10

12

Staff-related

4

5

Other

3

4

Educational materials

3

4

Pre-ESRD

1

1

 

*         Includes threatening behavior, no shows or not staying for full treatment, holding chairs for patients hospitalized, no financial means to pay for treatment, no facility willing to accept dismissed patients.

 

 

 

 

 

 

 

 

 

 

 

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