Patient Services Overview
The Renal Network's Patient Services Department provides technical assistance to both patients and staff, handles complaints and grievances, and identifies and develops educational resources. The Department also facilitates the Patient Leadership Committee which acts as an advisory group and helps to define issues of patient rights and responsibilites.
Examples of Technical Assistance: Staff
- Identify and develop solutions for challenging situations, such as nonadherence or disruptive behavior
- Assists with potential involuntary discharge issues
- Assists with behavioral agreements (contracts)
Examples of Technical Assistance: Patients
- Assists in identifying treatment options
- Assists with the use of effective methods to communicate with staff
- Assists with concerns regarding their dialysis facility and staff
Complaints and Grievances
The Patient Services Department works directly with facility staff to resolve complaints and grievances as they relate to quality of care issues.
- The Grievance Process provides an overview of procedures involved.
- The Grievance Policy provides an overview of rules and regulations that govern the grievance process.
- Access the complete grievance package download [ZIP, 85KB] by downloading a compressed zip file (requires WinZip to open).
- View recommended termination policy [PDF, 51KB]: Decreasing Dialysis Patient-Provider Conflict National Task Force Position Statement on Involuntary Discharge Executive Summary
- Annual Trends: Grievances, Complaints And Concerns
The Patient Services Department is also available to assist facilities with: