Decreasing Dialysis Patient Provider Conflict
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2008 WebEx Training
Scheduled for 10:00-Noon on the following dates:
Thursday, September 18, 2008 10:00 – Noon Eastern Daylight Tim
Wednesday, November 12 , 2008 10:00 – Noon Eastern Standard Time
To sign up Download Form or contact Kathi Niccum, Ed D, Director of Patient Services Department for additional information.
Program Overview
Decreasing Dialysis Patient-Provider Conflict (DPC) is a national collaborative effort involving multiple ESRD stakeholders and all of the ESRD networks and is funded by CMS. For a complete overview of the project, read the Consensus Conference Final Report.
Click on the following link to view recommended temination policy: Decreasing Dialysis Patient-Provider Conflict National Task Force Position Statement on Involuntary Discharge Executive Summary
Program Timeline
- Poster sent Summer 2005 to all network facilities. The poster should be displayed in a staff area where they can refer to the keys for resolving conflict at a moments notice.
- Toolbox sent October 2005 to the Nurse Manager in all network facilities
- Train-the-Trainer Programs began in November 2005
The Toolbox
The Toolbox contains a DPC Provider Manual with an orientation and suggestions for staff training, along with several training modules and quality improvement tools related to tracking and reducing conflict.
It also contains:
- a brochure entitled decreasing conflict & BUILDING BRIDGES,
- a pocket guide of the poster,
- a CD-ROM titled DPC CONFLICT Interactive Training Program, and
- a CD-ROM titled DPC Conflict Resolution Resources for Dialysis Professionals Program Documents.
Network Resources
The Network's Alternative Solutions brochure provides staff with suggestions for alternatives to patient dismissal. Provides case scenarios and specific tips on alternative approaches that might be helpful. Download a copy.
The Renal Network remains committed to providing you with resources you need to successfully cope with conflict in your facilities. In keeping with this commitment, we have published this resource that provides suggestions for alternatives to patient dismissal. We will continue to provide individual support as needed. You can call the Network with additional questions or concerns.
For More Information
To access or download toolbox materials, Click on the following links located on the CMS Forum Web site: http://www.esrdnetworks.org.
Overview - DPPC
- Consensus Conference Final Report (PDF, 1.33 MB)
Project Overview - DPC
- Introduction to the DPC Project (PowerPoint, 1.84MB)
- DPC Provider Manual (PDF, 2.90 MB)
- Final Report - June 2005 (PDF, 1.90 MB)
Tools & Resources
- National Task Force Position Statement on Involuntary Discharge - Executive Summary
- Taxonomy & Glossary
DPC Additional Resources
- DPC Bibliography (Word document)
- DPC Brochure (PDF)
- DPC Conflict Pathway (Word document)
- DPC Tips on Cultural Awareness (Word document)
- DPC Quality Improvement Tracking Tool - memo to Providers (Word document)
- DPC Quality Improvement Tracking Tool Examples (Excel file)