Decreasing Dialysis Patient Provider Conflict
2009-10 WebEx Training
Scheduled for 11:00am-12:30pm [Eastern Time] on the following dates:
Wednesday, September 29, 2010
Download Training Registration Form [PDF, 267KB] or contact
Kathi Niccum, EdD, Director of the Patient Services Department
for additional information.
The Toolbox
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The Toolbox contains a DPC Provider Manual with an orientation and suggestions for staff training, along with several training modules and quality improvement tools related to tracking and reducing conflict.
It also contains:
- a brochure entitled decreasing conflict & BUILDING BRIDGES,
- a pocket guide of the poster,
- a CD-ROM titled DPC CONFLICT Interactive Training Program, and
- a CD-ROM titled DPC Conflict Resolution Resources for Dialysis Professionals Program Documents.
For More Information
To access or download toolbox materials, Click on the following links located on the CMS Forum Web site: http://www.esrdnetworks.org.
Overview - DPPC
- Consensus Conference Final Report (PDF, 1.33 MB)
Project Overview - DPC
- Introduction to the DPC Project (PowerPoint, 1.84MB)
- DPC Provider Manual (PDF, 2.90 MB)
- Final Report - June 2005 (PDF, 1.90 MB)
Tools & Resources
- National Task Force Position Statement on Involuntary Discharge - Executive Summary
- Taxonomy & Glossary
DPC Additional Resources
- DPC Bibliography (Word document)
- DPC Brochure (PDF)
- DPC Conflict Pathway (Word document)
- DPC Tips on Cultural Awareness (Word document)
- DPC Quality Improvement Tracking Tool - memo to Providers (Word document)
- DPC Quality Improvement Tracking Tool Examples (Excel file)