Professionalism and Communication
Safety in the Dialysis Unit
Recorded on Thursday, February 4, 2010 at 11:00 am (ET)
The Renal Network, Inc. is collaborating with five other Networks across the country to better address concerns of patients. Staff professionalism and communication problems between patients and staff emerged as two of the most frequently reported complaints.
To address the overall concerns of patients and to assist staff in their efforts to deal with communication concerns and questions regarding professional behavior, the Networks offered a free WebEx training program for facility staff. The session is designed to assist staff in developing skills to better interact and build rapport with patients and to learn about effective communication techniques and professionalism.
The presentation and resources from this program are posted here to view online at your convenience. If you have questions or want more information, contact the Patient Services Department at 317-257-8265.
Please download and complete a brief evaluation form to help us provide quality programs.
Presentation:
this presentation focuses on common patient complaints related to safety and steps that can be taken to ensure safe compassionate care.
John Gowan, LMSW
View Presentation Recoding
Presentation evaluation (Please take a few moments to complete this online evaluation.)
Handouts:
Before viewing the presentation, please download and/or print the following:
- Presentation Notes (accompanies the WebEx presentation)
Tools:
- Be Aware, Be Safe - Colorful patient handout highlights areas for awareness regarding patient safety.
- Access Site Visibility - Poster created as part of the "Naked Arm Campaign" for access site visibility. This poster the need to maintain access sites uncovered as part of dialysis safety. Download in standard letter size (8 1/2 x 11) or ledger size (11 x 17).