Grievance Trends
Staff also works directly with patients and facility staff to resolve complaints and grievances regarding the quality of care received in dialysis and transplant facilities. Individual consultation services are provided as needed. For example, assistance can be provided for writing behavioral contracts, developing plans to decrease noncompliance, improving patient/staff relationships, and dealing with conflicts.
Click on the following links to view annual trend summary reports of patient grievances and complaints and facility concerns received by the Network's Patient Services Department.
- Complaints and Grievance Trends for 2007
- Complaints and Grievance Trends for 2006
- Complaints and Grievance Trends for 2005
- Complaints and Grievance Trends for 2004
- Complaints and Grievance Trends for 2004
- Complaints and Grievance Trends for 2003
- Complaints and Grievance Trends for 2002